Returns and Exchanges Policy

Returns and Exchanges Policy*

Satisfaction Guarantee**
Your satisfaction is our priority. If you’re not happy with your purchase, we offer a hassle-free return and exchange process.
Return and Exchange Eligibility**

Condition: To be eligible for a return or exchange, your item must be in its original condition, unworn, and free from damage, with all original packaging and documentation included.
Time Limit: Returns and exchanges must be requested within [2] days of the receiving date.
Original Proof: A receipt, order number, or proof of purchase is required for all returns and exchanges.

Requesting a Return: To initiate a return contact our customer support at rekha@seraphicme.com or call +91 70440 84383. Once your return is approved, you will receive instructions on how to proceed.
Return Shipping: Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping method.
Refund Timeline: Refunds will be processed within [7] business days after we receive and inspect your return. The refund will be issued to the original payment method, minus any applicable shipping fees.
Partial Refunds: In some cases, only partial refunds are granted (e.g., items that show signs of use or are missing parts).

Exchange Process: To exchange an item, contact our customer service team at rekha@seraphicme.com or call +91 70440 84383 within [2] days of delivery. Provide the details of the item you wish to exchange and your preferred replacement.
Product Availability: Exchanges are subject to availability. If the replacement item is not available, we will offer a refund or an alternative option.
Shipping Costs for Exchanges: The customer is responsible for shipping costs associated with returning the original item and sending the replacement unless the exchange is due to a defect or error.

Customized and Personalized Items: Custom-made jewelry, engraved items, and personalized orders are non-returnable and non-exchangeable.
Sale and Clearance Items: Items purchased during sales or marked as “Clearance” are final and cannot be returned or exchanged.
Used or Damaged Items: Any item showing signs of wear, damage, or alteration (including resizing by a third party) cannot be returned or exchanged.

Inspection and Reporting: Please inspect your item upon receipt. If you receive a defective or incorrect item, notify us within [X] days at rekha@seraphicme.com or call +91 70440 84383 with a description of the issue and photos if possible.
Resolution Options: We will arrange for the return of the defective or incorrect item at no cost to you and offer either a replacement or a full refund.

Gift Return Process: If the item was received as a gift, you may return it for an exchange or store credit. Please provide the order number or the gift giver’s information.
Refunds to Gift Givers: Refunds for gifts can only be issued to the original purchaser.

Duties and Taxes: Customers are responsible for any customs duties, taxes, or additional charges on international returns.
Return Processing: International returns may take longer to process due to customs procedures. Please allow [10] extra days for processing.

Contact Us: Begin by contacting our customer service at rekha@seraphicme.com or call +91 70440 84383 to receive a Return Authorization (RA) number.
Prepare Your Return: Securely pack the item in its original packaging, including all accessories, certificates, and documentation. Clearly write the RA number on the package.
Ship the Item: Use a reliable, trackable shipping method to send your item to [Return Address]. Keep the tracking number for your records.

For any inquiries or assistance with returns and exchanges, please reach out to: